Privacy
Privacy Policy
Last updated September 27, 2026
Account and Sign in with Apple
Sign in with Apple is available in the iOS app. When you use it, we verify your Apple sign-in server-side and use an account identifier and session to provide account access, restore active subscriber access, and support account deletion. The app also uses a local profile on your device for display name, install date, selected triggers, onboarding completion, preferences, symptom check-ins, streaks, and achievements. Invitation features can send your display name and a device-generated identifier to our referral service, as described below.
Subscription access
Premium access requires an active subscription. New subscriptions do not include a free trial. Previously granted App Store introductory offers remain subject to their original terms and expiration dates.
Location
Location is used when you grant permission or choose a map location. You can search for a city without granting device location permission. Coordinates are sent to Pollen Bear and configured providers such as Google, AirNow, Open-Meteo, and OpenStreetMap Nominatim to request pollen, weather, air quality, and place names. OpenFreeMap receives requests for the map areas you view. City searches are processed by Pollen Bear. Responses may be cached by location or search query. Pollen Bear does not store precise coordinates in the local profile; places you choose to save are stored separately on your device. On supported platforms, enabling a location-based notification can store its chosen location on our servers to deliver that notification.
Provider data requests
Pollen Bear may request area-level pollen forecasts, current air quality, weather, map tiles, and place labels from configured providers. Provider availability varies by country and location. If provider data is unavailable, Pollen Bear may show an unavailable state or a clearly labeled area estimate. Maps are rendered with MapLibre using OpenFreeMap tiles, fonts, and icons. OpenFreeMap receives map resource requests and the network information needed to serve them, including your IP address and requested map areas. City searches are processed by Pollen Bear using a bundled GeoNames dataset; search text is not sent to a third-party geocoding API.
Google Maps Platform
When Google Maps Platform supplies environmental data, Google receives the coordinates and request information needed to provide that data and may use service data to provide and improve its products under the Google Privacy Policy. Use of Google Maps features and content is also subject to the Google Maps/Google Earth Additional Terms of Service.
Symptom check-ins
Symptom check-ins, medication entries, and symptom notes are optional and stored locally on your device. They are used for local history, streaks, achievements, exports, and personal context shown inside the app. They are not automatically uploaded with support requests. If you type health information into a support message, that message is sent to us. Check-ins are informational notes, not medical records, diagnosis, or treatment instructions.
Saved triggers and preferences
Saved allergens, selected triggers, local preferences, onboarding state, streak counters, achievements, and check-in prompt dates are stored on this device. Your display name is stored locally and may also be sent to the referral service when invitation details are created or an invitation is accepted. Clearing app or browser storage can remove local information.
Saved Places
Saved Places are currently stored on your device for quick access to places you choose.
Subscriptions
Where purchases are available, Pollen Bear uses the App Store on iOS or Google Play on Android, together with RevenueCat, to process, manage, and verify subscription status. The store processes payments; Pollen Bear does not receive or store full payment card details. Active subscriber access may be restored using the store account that made the purchase when the store and RevenueCat verify an active entitlement.
Subscription data
Subscription-related data may include product identifier, entitlement status, renewal or expiration status, transaction identifiers or hashed transaction identifiers, app user or device identifiers, purchase or restore events, and server-side purchase verification events. This data may be used to provide Premium access, restore purchases, prevent fraud or abuse, support customer service, and determine whether subscription-gated alerts are available. Pollen Bear does not use subscription data to infer medical conditions.
Notifications
Push notifications are currently supported in the iOS app. If you enable them, a push token, device identifier, notification preferences, and any chosen alert location may be stored server-side to deliver requested notifications. Push tokens are stored in encrypted form. You can disable notifications in the app or iOS settings. Android push notifications are not currently available.
Invites and referral cookies
The invitation service uses a device-generated identifier, your display name or the default name "Friend," invite codes, and invitation activity to create invite links and show referral results. Invitation details can be created when the app loads the invitation section. After onboarding, the app sends its device-generated identifier to check for and update referral activity. Opening an invite link may store a referral cookie for up to 30 days and record a click time, user agent, referring page, and hashed IP address. An inviter may see the names of people who joined, join dates, and recent activity status, as well as counts. Choose a nickname you are comfortable sharing and avoid sensitive information in invitation names.
Community reports and support
Community observations saved in the app are stored locally. If you submit a correction, source suggestion, support message, bug report, or feedback through a send form, your message, any reply email you provide, and relevant card or app context are sent to Pollen Bear and its email delivery provider. This context can include the page URL, browser or app user agent, submission time, and IP address. Messages may be reviewed to respond to your request, investigate problems, or evaluate corrections. Only include health information if you want it included in that message.
Service providers
Pollen Bear may use service providers for database hosting, app hosting, support email delivery, observability, security, and other operational services. These providers may process Pollen Bear data only as needed to operate, secure, maintain, or support Pollen Bear.
Export, reset, and retention
Local export downloads a JSON file with local profile, symptom logs, selected triggers, and related local settings. Reset controls remove the local data they describe; resetting local data does not by itself delete referral or support records already sent to our services. Server-backed referral and support records are retained as needed to operate, secure, and support those services. To request deletion of those records, use the instructions on our account and data deletion page.
Account deletion
You can request account or data deletion by emailing info@arcturne.com; see our deletion instructions. The iOS app also provides an account deletion control for signed-in users. Deletion removes or anonymizes data connected to that server account, including account sessions and linked push devices where applicable. Referral and support records may require a separate lookup, so mention them in your request. Limited safety, audit, support, or abuse-prevention records may be retained for legitimate security or legal reasons. Purchase records held by Apple, Google Play, or RevenueCat may remain as needed for purchase verification, restore purchases, fraud prevention, accounting, legal obligations, or customer support. Deleting an account or uninstalling the app does not cancel a store subscription.
Limited post-deletion retention
After account deletion, Pollen Bear may retain a hashed sign-in identifier and prior access-eligibility dates to support account integrity and prevent abuse. These records are not used for advertising and do not include your name, email, precise location, payment card details, or symptom notes. Contact us for questions about retained records or a deletion request.
No sale of personal data
Pollen Bear does not sell personal data to advertisers. Pollen Bear does not use symptom check-ins, location, support messages, or subscription data to create third-party advertising profiles or infer medical conditions.
Security
Pollen Bear uses reasonable technical safeguards for app data and provider integrations. No web or mobile service can guarantee perfect security. Do not submit emergency, highly sensitive, or unnecessary medical information through support, community reports, or notes.
Children
Pollen Bear is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and remove it when appropriate.
International use
Pollen Bear can be used in multiple countries, but provider coverage and legal rights vary by location. If local privacy law gives you rights to access, delete, correct, or restrict data, contact us and we will respond as required by applicable law.
Contact
Privacy questions can be sent to info@arcturne.com.