Privacy
Privacy Policy
Last updated June 6, 2026
Pollen Bear is an informational allergy, pollen, weather, and air-quality experience. This policy explains what data is stored on your device, what may be used for account access, what may be sent to providers to make the app work, and how you can export, reset, or delete data.
Account and Sign in with Apple
Pollen Bear may let you sign in with Apple. We may verify your Apple sign-in server-side and use a server account session to provide app access, keep your free access eligibility consistent across reinstalls and devices, restore active subscriber access, and support account deletion. The app may also use a local profile on your device for display name, install date, selected triggers, onboarding completion, local preferences, symptom check-ins, streaks, and achievements.
Free access
Eligible accounts may receive one 3-day free access window. This free access period is account-based, so deleting and reinstalling the app or switching devices does not create a new free access window.
Location
Location is used only when you grant permission or choose a map location. Location helps request nearby pollen, weather, air-quality, map, and reverse-geocoding context. Pollen Bear does not store precise coordinates in the local profile. To provide the requested service, coordinates may be sent to third-party providers such as Google, AirNow, Open-Meteo, MapTiler, or related map/geocoding services.
Provider data requests
Pollen Bear may request area-level pollen forecasts, current air quality, weather, map tiles, and place labels from configured providers. Provider availability varies by country and location. If provider data is unavailable, Pollen Bear may show an unavailable state or a clearly labeled area estimate.
Symptom check-ins
Symptom check-ins are optional and stored locally in your browser or installed PWA storage. They are used for local history, streaks, achievements, exports, and personal context shown inside the app. They are informational notes, not medical records, diagnosis, or treatment instructions.
Saved triggers and preferences
Saved allergens, display name, selected triggers, compact/local preferences, onboarding state, streak counters, achievements, and check-in prompt dates are stored on this device unless a specific server-backed feature is clearly labeled. Clearing browser or PWA site data can remove this information.
Saved Places
Saved Places are currently stored on your device for quick access to places you choose.
Subscriptions
Pollen Bear may use Apple, the App Store, and RevenueCat to process, manage, and verify subscription status. Apple processes App Store payments, and Pollen Bear does not receive or store full payment card details. Active subscriber access may be restored after reinstalling the app or changing devices when Apple or RevenueCat verifies an active entitlement.
Subscription data
Subscription-related data may include product identifier, entitlement status, renewal or expiration status, transaction identifiers or hashed transaction identifiers, app user or device identifiers, purchase or restore events, and server-side purchase verification events. This data may be used to provide Premium access, restore purchases, prevent fraud or abuse, support customer service, and determine whether subscription-gated alerts are available. Pollen Bear does not use subscription data to infer medical conditions.
Notifications
If you enable push notifications, push notification tokens may be stored server-side in encrypted form and used only to deliver requested notifications. You can disable notifications in app settings or iOS settings.
Invites and referral cookies
If you open an invite link, Pollen Bear may set a short-lived referral cookie, such as an invite code, so onboarding can remember who invited you. The inviter may see aggregate referral outcomes such as that someone joined through their invite. Do not use invite links to share sensitive personal information.
Community reports and support
If you submit a community observation, correction, source suggestion, support message, bug report, or feedback, the message you enter may be sent to Pollen Bear and reviewed before it affects public map context or support workflows.
Bear Circle data
If you use Bear Circle, Pollen Bear may process chat profile data such as display name, backend-generated username, public profile identifier, profile status, timestamps, and account-session information needed to operate the feature. Bear Circle messages, usernames, and public profile identifiers may be linked to your account or session while your account is active.
Bear Circle friends, requests, and blocks
Pollen Bear may store friend requests, friendships, blocks, conversation membership, unread or read state, hidden conversation state, hidden message state, timestamps, and related status information so Bear Circle can work and so users can manage unwanted interaction.
Bear Circle messages and user-generated content
Pollen Bear may store messages and message metadata such as sender, conversation, timestamp, moderation status, read state, hidden state, and idempotency information. Messages are user-generated content and may be visible to conversation participants unless hidden, removed, restricted, or otherwise moderated.
Bear Circle reports and moderation records
If you report a user, message, or conversation, Pollen Bear may store the report reason, details you provide, related message or conversation context, timestamps, report status, and moderation actions. Report and moderation records may be retained to investigate abuse, enforce rules, preserve audit integrity, support safety operations, comply with legal obligations, and prevent repeated misuse.
Bear Circle safety events and content review
Pollen Bear may store timestamps, rate-limit events, and similar abuse-prevention records to help protect Bear Circle. Pollen Bear may use automated or manual tools to help detect spam, abuse, or prohibited content. Reported content may be reviewed by people or systems that help Pollen Bear evaluate safety issues. We do not claim that all objectionable content will be detected before it is seen.
Bear Circle account deletion and anonymization
If you delete your Pollen Bear account, your Bear Circle identity may be marked deleted or anonymized. Your username and searchable profile fields may be removed or cleared. Messages you sent may remain visible to conversation participants, but they should no longer identify your deleted account. Reports and moderation records may be retained for safety, abuse prevention, legal compliance, and audit integrity.
Bear Circle user choices
Bear Circle users may be able to block users, unblock users, report users, messages, or conversations, hide conversations, hide messages, update profile display information, and delete their Pollen Bear account. Some retained records, such as reports, moderation actions, purchase records controlled by Apple or RevenueCat, and limited fraud-prevention records, may not be deleted immediately where retention is needed for safety, legal, audit, or operational reasons.
Service providers
Pollen Bear may use service providers for database hosting, app hosting, support email delivery, observability, security, and other operational services. These providers may process Pollen Bear or Bear Circle data only as needed to operate, secure, maintain, or support Pollen Bear.
Export, reset, and retention
Local export downloads a JSON file with local profile, symptom logs, selected triggers, and related local settings. Reset controls remove the local data they describe. Server-backed referral, dashboard, or support records are retained only as needed to operate, secure, debug, and improve those services.
Account deletion
If you delete your Pollen Bear account, account, profile, and session data connected to that server account is deleted or anonymized where applicable. Push devices tied to the account may be removed where applicable. If you used Bear Circle, your Bear Circle identity may be marked deleted or anonymized, and messages you sent may remain visible to conversation participants without identifying your deleted account. Reports and moderation records may be retained for safety, abuse prevention, legal compliance, and audit integrity. Purchase and subscription records controlled by Apple, the App Store, or RevenueCat may remain as needed for purchase verification, restore purchases, fraud prevention, accounting, legal obligations, or customer support. Deleting a Pollen Bear account does not cancel an Apple subscription.
Limited post-deletion retention
After account deletion, Pollen Bear may retain a minimal, non-reversible sign-in eligibility record for a limited period to prevent repeated free-access abuse. This record is not used for advertising and should not include your name, email, precise location, payment card details, or symptom notes.
No sale of personal data
Pollen Bear does not sell personal data to advertisers. Pollen Bear does not sell private Bear Circle messages. Pollen Bear does not use symptom check-ins, location, Bear Circle messages, or subscription data to create third-party advertising profiles or infer medical conditions.
Security
Pollen Bear uses reasonable technical safeguards for app data and provider integrations. No web or mobile service can guarantee perfect security. Do not submit emergency, highly sensitive, or unnecessary medical information through support, community reports, or notes.
Children
Pollen Bear is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and remove it when appropriate.
International use
Pollen Bear can be used in multiple countries, but provider coverage and legal rights vary by location. If local privacy law gives you rights to access, delete, correct, or restrict data, contact us and we will respond as required by applicable law.
Contact
Privacy questions can be sent to info@pollenbear.com.