Support
Pollen Bear Support
Need help with Pollen Bear, want to report a bug, or have a question about your data? Contact us at info@pollenbear.com.
How we can help
App support
Questions about installing, opening, or using Pollen Bear.
Bug reports
Problems, crashes, confusing behavior, or incorrect display issues.
Feedback
Ideas about what is useful, unclear, or could work better.
Privacy and data questions
Requests about local data, account deletion, privacy, exports, or reset behavior.
Restore Purchases
Help restoring Premium access after reinstalling, changing devices, or signing in again.
Apple subscriptions
Help finding where to manage or cancel subscriptions in Apple ID or App Store settings.
General app questions
Questions about features, availability, or informational context.
Privacy and account deletion requests
For privacy, account deletion, or data-related questions, please include "Privacy Request" in your message. Account deletion removes or anonymizes Pollen Bear account data where applicable, but it does not cancel an Apple subscription or delete purchase records controlled by Apple, the App Store, or RevenueCat. Limited safety, audit, support, or abuse-prevention records may be retained where required for integrity, legal, or operational reasons.
Subscriptions and Restore Purchases
Premium subscriptions are managed by Apple through your Apple ID and App Store subscription settings. Use Restore Purchases in the app to recover active Premium access after reinstalling or changing devices. To cancel or manage billing, use Apple's subscription settings.
Informational use only
Pollen Bear provides local pollen, air quality, and weather context for informational purposes only. It does not provide medical diagnosis, treatment, or medical-device functionality. For medical concerns, consult a qualified clinician.
Emergency safety
Pollen Bear Support is not an emergency service. If you or someone else may be in immediate danger, contact local emergency services.