Support
Pollen Bear Support
How we can help
App support
Questions about installing, opening, or using Pollen Bear.
Bug reports
Problems, crashes, confusing behavior, or incorrect display issues.
Feedback
Ideas about what is useful, unclear, or could work better.
Privacy and data questions
Requests about local data, account deletion, privacy, exports, or reset behavior.
Restore Purchases
Help restoring Premium access after reinstalling, changing devices, or signing in again.
Apple subscriptions
Help finding where to manage or cancel subscriptions in Apple ID or App Store settings.
Privacy and account deletion requests
For privacy, account deletion, or data-related questions, please include "Privacy Request" in your message. Account deletion removes or anonymizes Pollen Bear account data where applicable, but it does not cancel an Apple subscription or delete purchase records controlled by Apple, the App Store, or RevenueCat. Limited safety, audit, support, or abuse-prevention records may be retained where required for integrity, legal, or operational reasons.
Subscriptions and Restore Purchases
Pollen Bear Premium is an auto-renewing subscription: US$2.99 per week, US$6.99 per month, or US$29.99 per year in the United States App Store, with prices in other regions set by the App Store in your local currency. New subscriptions do not include a free trial. Subscriptions are managed by Apple through your Apple ID and App Store subscription settings — use those settings to cancel or manage billing, and use Restore Purchases in the app to recover active Premium access after reinstalling or changing devices.
Informational use only
Pollen Bear provides local pollen, air quality, and weather context for informational purposes only. It does not provide medical diagnosis, treatment, or medical-device functionality. For medical concerns, consult a qualified clinician.
Emergency safety
Pollen Bear Support is not an emergency service. If you or someone else may be in immediate danger, contact local emergency services.