Support
Pollen Bear Support
Last updated September 27, 2026
How we can help
App support
Questions about installing, opening, or using Pollen Bear.
Bug reports
Problems, crashes, confusing behavior, or incorrect display issues.
Feedback
Ideas about what is useful, unclear, or could work better.
Privacy and data questions
Requests about local data, account deletion, privacy, exports, or reset behavior.
Restore Purchases
Help restoring Premium access after reinstalling, changing devices, or signing in again.
Store subscriptions
Help managing App Store subscriptions on iOS or Google Play subscriptions on Android.
Delete your Pollen Bear account or data
To request deletion without installing the app, email info@arcturne.com with the subject "Pollen Bear Account or Data Deletion." Tell us whether you want to delete your account, referral records, support messages, or other data. Include enough information to locate the records, such as the email used to contact support or your invite code. Do not send passwords, payment card details, or symptom notes. We may ask for information to verify the request. The iOS app also provides a Delete account control for signed-in users.
What deletion includes
Account deletion removes or anonymizes linked Pollen Bear account and session data, including linked push devices where applicable. Referral and support records may need a separate lookup; mention them in your request. Local symptom history, saved places, and preferences can be removed using the app's reset controls or by clearing app storage. Limited security, audit, support, or abuse-prevention records may be retained where needed for legitimate security or legal reasons. Purchase records controlled by Apple, Google Play, or RevenueCat may remain under their retention requirements. Deleting data or uninstalling Pollen Bear does not cancel a subscription.
Subscriptions and Restore Purchases
Pollen Bear Premium is an auto-renewing subscription where purchases are available. Plans, prices, and billing periods are shown by your store before purchase. New subscriptions do not include a free trial. Manage App Store purchases in your Apple Account or App Store subscription settings. Manage Google Play purchases in Google Play subscriptions. Use the account that made the purchase. Where supported, Restore Purchases in the app can recover an active subscription after reinstalling or changing devices.
Refunds and purchase help
Apple handles refund requests for App Store purchases. For Google Play purchases, consult Google Play's refund policies. You can also email Pollen Bear support with your purchase issue. Please do not send full payment card details.
Informational use only
Pollen Bear provides local pollen, air quality, and weather context for informational purposes only. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Consult a qualified healthcare professional for medical advice, diagnosis, or treatment.
Emergency safety
Pollen Bear Support is not an emergency service. If you or someone else may be in immediate danger, contact local emergency services.