Terms
Terms of Use
Last updated September 27, 2026
Informational use only
Pollen Bear provides environmental, pollen, weather, air-quality, symptom-tracking, and local planning information for general planning and informational use. Pollen Bear is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Consult a qualified healthcare professional for medical advice, diagnosis, or treatment. The app does not provide emergency guidance.
Data availability
Provider data may be delayed, unavailable, incomplete, or unavailable in certain countries and locations. Area estimates and modeled markers are approximate and should not be treated as exact live measurements.
Your responsibility
You are responsible for how you use information from Pollen Bear. Follow professional medical guidance and emergency instructions where applicable.
Local profile and account access
Local profile data, check-ins, streaks, achievements, and saved triggers are intended for personal use on your device. Invitation features may send your display name and device-generated identifier to the referral service. Sign in with Apple is available in the iOS app and uses a server account session for account access, linked subscription access, and account deletion.
Pollen Bear Premium
Pollen Bear Premium is a paid auto-renewing subscription. Available plans, prices, billing periods, and currencies are shown by the App Store or Google Play before purchase and can vary by platform and region. Any savings shown in the app compare a plan with paying the weekly price for the same period. New subscriptions do not include a free trial. After purchase, the subscription renews under the store terms at the displayed price and selected billing period unless canceled.
Billing and cancellation
App Store purchases are charged through your Apple Account; manage or cancel them in your Apple Account or App Store subscription settings. Cancel an App Store subscription at least 24 hours before the end of the current period to stop its next renewal. Google Play purchases are charged through your Google Account; manage or cancel them in Google Play subscriptions before the next renewal. Deleting your Pollen Bear account or uninstalling the app does not cancel a subscription.
Restore Purchases and access
Where supported, Restore Purchases lets existing subscribers recover active access after reinstalling the app or changing devices, subject to the purchasing store and RevenueCat verifying the entitlement. Use the store account that made the purchase. An App Store purchase does not automatically become a Google Play purchase. If you cancel a paid subscription, Premium access normally remains available until the end of the paid period, subject to refunds, revocations, and store terms.
Account deletion
You may request deletion using the instructions on our account and data deletion page or use available in-app account controls. Account deletion removes or anonymizes Pollen Bear account data where applicable. It does not cancel a store subscription or remove purchase records that Apple, Google Play, or RevenueCat need to manage purchases, restore access, prevent fraud, or meet legal obligations. Pollen Bear may retain a hashed sign-in identifier and prior access-eligibility dates for account integrity and abuse prevention. Local reset controls do not delete referral or support records already sent to our services.
Refunds
App Store refund requests are handled by Apple under its refund policies. Google Play purchases are subject to Google Play's refund policies and applicable law. You can also contact Pollen Bear support about a purchase issue. Refund eligibility depends on the purchase, timing, location, and applicable rules.
Community content
If you submit reports, feedback, corrections, or other content, you are responsible for what you submit. Do not submit unlawful, misleading, private, emergency, or sensitive medical information. We may review, remove, or ignore submitted content.
Sharing and invites
Share cards, invite links, and referral features are optional. Do not use them to mislead others or share sensitive personal information. Shared previews may include only the specific milestone, heads-up, or invite context shown to you.
Third-party services
Pollen Bear may rely on third-party providers for maps, air quality, pollen, weather, geocoding, analytics, email, or hosting. Those services may have their own terms and privacy practices. When you use Google Maps features or content provided through Pollen Bear, the Google Maps/Google Earth Additional Terms of Service apply. Google processes data under the Google Privacy Policy.
No warranty
Pollen Bear is provided as-is and as-available. We do not guarantee uninterrupted service, exact data, global coverage, medical accuracy, or that the app will meet every need.
Limitation of liability
To the fullest extent permitted by law, Pollen Bear is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the app or reliance on app information.
Changes
We may update the app and these terms. Continued use after changes means you accept the updated terms.
Contact
Questions can be sent to info@arcturne.com.